Mary Fianka
FeaturedAbout Candidate
I am an excellent administrative support with a bachelor’s degree in communication and a solid background working in different organizations. Well-organized and able to multitask while maintaining high professionalism and attention to detail. Consistently recognized for proven capability in office administration, record keeping, preparing reports, and performing customer-oriented tasks
Some of the core skills are
• Reporting skills.
• Administrative writing skills.
• Proficiency in Microsoft Office.
• Customer Support
• Customer Service.
• Attention to Detail.
• Call Center
• Inventory control.
• Verbal Communication
• Office Administration Procedures
Location
Education
Bachelor of Science - BS, Mass Communication
Work & Experience
• Answer and direct phone calls and Call Adviser to various clients • Working with customers in a way that ensures their satisfaction with products and services. • Handling complaints and working with the team manager where appropriate to resolve issues as soon as possible. • Handle any other administrative role as directed by my team manager.
In charge of the Day to Day running and activities of the Company
• Prepare case notes and loose documents to be scanned by separating each sheet and removing all staples, clips etc. • Sort case notes as they are returned to medical records for filing. • Filing of all case notes in the main filing rooms daily. • Daily pulling of large volumes of case notes for outpatient clinics from Pinpoint tracking system, printing delivery notes and missing case note sheets. • Scan records onto the document imaging system daily, ensuring that high throughput Volumes are achieved, that every page is scanned and that all new filed are correctly Identified. • Frequent retrieval of case notes for routine requests for secretaries, medical staff, research, and audit. • The storing of over a quarter of a million paper files inevitably results in a dusty working environment. • Undertake searches of the filing area to locate missing case note folders. • Use of the hospital computer system to access the Patient Administration system. • Scan and index documents into the Electronic Document Management System. • Assist with training new staff in medical
Portfolio
